Contact Us

At 1-day we do our best to provide as much information about ourselves and our daily sales right here on the site. Before contacting us please check our Help section first.

If you have a question that isn't covered here or is specific to an order you have made then we have 5 ways for you to get hold of us:

1. Q + A - With this nifty feature, which you'll find at the top of each product page, you’ll get to see the questions that our customers are asking about the product on sale at the time, along with our Customer Service team’s response. More often than not all of your questions will be answered here, however if you still have a product related question simply hit the ‘ask a question button’ to submit it. Our friendly crew will then email and post the response to your question on the site, as soon as they’ve had a chance to review it.
    
2. Live Chat - Never chatted before? Don't be shy; Sandra and Chris from our Customer Service team are here to help you with anything you need. Just look for this icon on product pages. No holding for ages on the phone or waiting hours for a reply to an e-mail here - get an instant response when you need it!
   
3. Fire a Form through - Occasionally we do let the 1-day crew have breaks or we might even let them go home at night sometimes if we're feeling really generous. In that case you might find that Live Chat is offline. Don't panic, you can still send us a message by filling out the form form below. We'll do our darndest to come back to you the same day, but just be aware that our response time is going to be slower than the first two options above.
    
4. E-mail us - This does the same thing as the form above but if you want you can e-mail us directly at info@1-day.co.nz
5. Give us feedback - Have a suggestion or comment to make but don't need a response back from us? Use our feedback form here - we love to hear from you and do pay attention to what you're telling us!