Terms and Conditions of Sale

Returns Policy
We know from the feedback we receive from you that you love us to hunt down the best products at bargain prices. To do this we try to keep all of our costs down including the cost of covering returns from our customers and do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you’re at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you’ve submitted it, it’s too late!!

Exchange Policy
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type product. Please choose carefully as we are unable to exchange product once you've received your order unless we have made a genuine mistake in our description (and yes, we are human) or where your request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.

If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases Proof of purchase is required in order to get an exchange. Please note products returned to us for an exchange must be in a resalable condition with packaging intact and all labels etc returned with the item, also, due to copyright issues exchanges are not available on  DVD’s, except where the product is deemed faulty.

Warranty Policy
1-day’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Restrictions and exceptions:
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

• DVDs

NOTE: These products are still guaranteed under the Consumers Guarantees Act

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by 1-day.co.nz LTD. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act

How to return a product:
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.

Change to orders
We know that our sales can be popular and things sell fast but it's really important for everyone that our customers orders come through with all the information we need. Unfortunately, once you've submitted your order and payment has been accepted we can't make any changes to it – that includes sizes, colours, quantity and address details. It's not that we don’t want to but we move fast so you get your parcel quickly and we’re ready for tomorrow's sale.

You don't need to rush things once the product is in your basket as you have between 3 – 5 minutes to finish the order before you lose the product from your basket. In the meantime that product is allocated to you and cannot be purchased by another customer.

Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or "rain check" facility.
 

Express Checkout
1-day?s Express Checkout is to be used only by 1-day account holders. 1-day Account holders must be responsible for their own login details, as 1-day will not be responsible for any misuse of this feature due to negligence to security of an account holders details. 1-day holds the right to remove any linked cards from any account that we deem compromised or that the linked card is not owned by the account holder. For information about how 1-day protects your security please see our privacy policy.