Frequently Asked Questions
Q 1. Is it safe to use my credit card on your site? A Shopping at 1-day.co.nz is safe. The 1-day.co.nz Safe Shopping Guarantee backs every credit card purchase you make at 1-day.co.nz and our site is protected by SSL encryption technology.
Q 2. What forms of payment do you accept? A We currently accept Visa and MasterCard payments for all orders.
Q 3. How do I order items with Cashier's Cheques or Money Orders?? A At this time we do not accept Cashier's Cheques or Money Orders..
Q 4. Do you ship to addresses outside New Zealand? A Currently we only ship to Australia and New Zealand. For Australian orders please visit http://www.1-day.com.au
Q 5. Do you ship to PO Box addresses? A Yes, we can ship to PO Boxes, but if your order is over $1000.00 it has to be shipped to a Residential or Business address.
Q 6. Can I add more than one product to my basket? A
Yes, after you have selected a product to add to your shopping basket, you will be taken to the shopping basket page with your order, which you can proceed to checkout, or if you click the 'continue shopping button' you will be directed back to the 1-day homepage where you can view other products and choose to add these products to your basket. If you wish to view your basket at any time, click the link at the top of the page labeled 'basket'.
Q 7. Can I combine my 1-day order with one from 1-day Bottle? A No mixers here sorry! As much as we'd like to, this can't be done, unfortunately. Because of the nature of 1-day, we use different processing mechanisms to get your order to you. Any attempt by us to merge your order with a 1-day Bottle order could end up 'on the rocks', so to speak.
Q 8. I placed an order with 1-day bottle. Where is it? A We can't help you with this sorry as it is a separate site to 1-day. Please contact http://1-day.winecentral.co.nz/ and they will help you out. Cheers!
Q 9. I want to buy loads of things off your 1-day site. Why can't I pay one freight and you bundle all the items together in one bag? A We try and keep freight to an absolute minimum. While we try and stock most of the items at our Hamilton Warehouse, the warehouse simply isn't big enough and we have warehouses scattered across the country. Sometimes we have to use separate courier bags to ship the items to you - not the most environmentally friendly approach but we are working on how we can keep costs down, keep freight speed fast and be nice to the environment at the same time. We appreciate your understanding until we figure it out!
Q 10. When placing an order I get an error message stating that there has been an authorization failure. What went wrong? A Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard for credit card payments.
Q 11. Do you do back orders? A While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we that we cannot offer a backorder or "rain check" facility.
Q 12. What are cookies? Do I need to enable cookies on my browser to shop at 1-Day.co.nz? A A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at 1-Day.co.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your 1-Day.co.nz account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
Q 13. Why have I suddenly stopped receiving the 1-day e-mail newsletter? A If you've been signed up to our daily e-mail newsletters, but you've recently stopped receiving them there could be a number of reasons why, with the most common below:
- You could have had an 'Out of the Office Auto-Reply' switched on for a period of time causing our e-mail sending servers to think our e-mail messages are being rejected, therefore changing your account status to 'bounced'. To be removed from the 'bounced' list, please e-mail us at firstname.lastname@example.org or use the contact us form here to send us a message in order to look into the matter.
- You could be subscribed using your work-place e-mail address which are more likely to have more stringent spam filtering and our e-mail messages are being caught up in the spam-filter before the e-mail even reaches your inbox. If this is the case you will need to contact your work-place I.T administrator to check the spam filter or quarantine folders. To prevent this from happening again in future, please ask your Administrator to ensure the mailing domain 'icpbounce.com' is added to the safe-list.
Q 14. Why is the stock bar still showing stock when this product is already sold out? A Because of the heavy loads that the 1-day site experiences, we have had to delay the update of our stock bars. Currently the stock bar is updated every 10mins this is done to reduce any additional load on our website
Q 15. Why did I not see a "Buy Now" button only "Currently All Allocated"? A 1-day uses a unique allocation method when you add products to your basket. Once you get a product in your basket it's guaranteed to be yours, all you have to do is checkout. Because of the large number of people browsing our website, all our stock can easily get allocated in a very short period of time. This is when the 'Currently All Allocated' button shows up. There is always a chance that someone will empty their basket or not checkout their order, this stock will become available to purchase again.
Q 16. I clicked 'Buy Now' as soon as I could but I still couldn't add the deal to my basket.. why? A Because of the heavy loads that 1-day experiences, we have had to delay the updates of 'Buy Now' and 'Currently All Allocated' buttons. Once a product is all allocated it can take up to 10mins for the 'Buy Now' button to disappear. If the product comes back into stock, it could also take a few minutes for the 'Buy Now' button to re-appear.
Q 17. What is Express Checkout? And is it safe? A Express Checkout is a way of using your credit card details again on a new purchase.
Simply check the "Add this card to my account" box during checkout and 1-day will link your account to this card for future purchases.
Yes Express Checkout is safe. 1-day doesn't store the full card details on our site, we simply use the details that are stored at DPS (our payment gateway) from your previous purchase. For added security your password must be entered a second time just before the order is placed.